What happens in case if the item is not as described?
If you believe we have missed anything out or the item you got is not as described on the listing; hence, please contact us immediately to our customer service department trough provided contact before leaving the negative feedback. We will be pleased to accept your item back for a full refund or a replacement in case if you feel that it is not as described, damaged, faulty or have a believe that you have received an incorrect item. You will be needed to return the item back to us before any refund issued; however, we will not issue any refund before we got the item back to our return department. We strive to list all the items with the information provided by the manufacturer but sometimes colours shown on the picture, items can differ due to screen resolutions and lights effects used during to take professional images. Please try to make sure that you always contact us if you have any queries before placing the order.
What is the product I received is a damaged?
In case if the item you received is a damaged you will be needed to report us within 3 days of receiving the item. We may be needed further proof in order to proceed a replacement or a refund. We can at our discretion the item to be returned before any refund or a replacement is issued. Alternatively if the item is found to be misused or damaged by the buyer we reserve the right not issuing a refund or replacement.
What if the product I received is a damaged after use?
Please make sure that all the accessories we sell that also include cases and covers; therefore, we will not issue a refund or a replacement if the item has been damaged or broken after an use, it will be hard to track what has caused the damage.
An item can break due to an accidents caused by the buyer?
Please do not leave a negative feedback for an item that has been damaged after the use; therefore , we have strive our best all we can to deliver the item to you in a good condition as described in the listing. Please always try to contact us to make aware of the problem and if there is anything we can do to help with an issue; therefore we would be glad to provide you assistance and cooperation as much as we can.
How to prepare an item for a refund?
Please make sure you attach a note with the return, clearly explaining the reason of return and your account ID or Username. Please kindly pack the item with the similar envelope/ mailing bags normally used to send the items. You will also needed to use appropriate courier service to send the item back to us and make sure the item reaches us. Please do not return a product without first contacting us.
Changes in delivery address after the order has been placed?
Please do not mention or ask us to change or amend the mailing address after placing the order as all orders are dispatched automatically using a software. There is a possibility you can change your mailing address at the checkout before paying for the item.
What if I have submitted a wrong address at the checkout or my address is incomplete?
Please do not blame us for your own mistake , we automatically dispatch all orders to the assigned addresses set in the buyer’s account (registered address-addresses visible at the checkout); however, if the address is incomplete/ wrong, your item will be either end up in the local delivery office or sent back to us ( in some cases the item maybe lost by the delivery service provider).When contacting us please allow 24 hours to receive a response, within the weekdays between 9:00 – 18:00 pm Monday to Friday excluding weekends. Please do contact us on the provided e-mail addresses.
By showing the proof of identification, you can either pick up the item from your local delivery office or wait for the delivery service provider to return the item back to us. In case, if the item is returned back to us there are two possibilities we can either send the item to the correct address provided or issue you with a refund.
We reserve the rights to ask for the postage cost for the item to be resent to the correct address or minus postage cost when refunding you if you do not require the item anymore. But in majority of the cases we will exempt the postage chargers as a good will of gesture if the customer is a very cooperative with us during the whole process. Probably in the case the item is lost ( not returned back to us ), we can’t accept responsibility.
Most of the items that are not received are caused by incomplete addresses such as no door numbers, street names or incorrect postcodes, please be more understanding if the item has not be received to an error caused by incomplete address and cooperate with us to get your issues solved, in order to avoid this please make sure the address is correct and visible and double check before placing an order.
What if I don’t receive my item?
Please before opening an buyer protection case, contact to give us the opportunity to resolve the issue. We dispatch every order that has been placed trough our online shop and we have no reason not to dispatch an item, we always try to be in contact if there is a problem with dispatching an item; however, if the item doesn’t show up or delayed, it could be either be delayed by the courier or lost in the post ( could be wrong address-incomplete address ). If the item is dispatched with standard Royal Mail service it will take one to five days far an item to be delivered, but in very real cases it can take up to ten days ( it can take three to ten days for an item to be delivered outside the UK ).
Before you contact us to report that you haven’t received your item please check your registered address to see if you have the correct address.
If it has been more than seven days from the day your item has been dispatched please contact us immediately and we will get in touch with the relevant delivery network / courier and open a claim with them to investigate this issue further. Sometimes the items can be delivered to your neighbour or picked up by another person living at the same address with sharing accommodation. Kindly make sure this is not the case before reporting us that the item hasn’t been received. We will only issue a refund or a replacement in case we are confirmed by the courier company that the item hasn’t been delivered or lost.
When contacting us please allow us 24 hours to response within the week days 9:00 - !18:00 pm Monday to Friday excluding weekends.
How to contact us if I have a problem with the item I purchase?
Please go to purchase history and locate the item that you would like to enquiry about.
Leave feedback-fair trading standards
We will try to want you to be happy with the item and the service provided by our store, we are willing to address all the issue as long as we have been made aware by the buyer.
If you attempt to leave any feedback for any of the categories in the feedback area so please make sure you contact us first to give us the opportunity to reserve and any issue which might you have your item Our policies are straight forward and easy to understand, and we have mentioned every possible way to help before and after sale. It wouldn’t be fair to leave a negative feedback if you have not been chosen to aware us of the problem you have. Please leave us a positive feedback if you are happy with our service and product, it helps s to grow and raise our service standards. We will not tolerate any buyer who extorts with negative feedback in return for a refund, as this is strictly against the rules. We will report any buyer who chooses to go down this route in order to get a refund.
Please only use contact seller to send us a message as our customer’s support is only available via e-mail, any other method will be against the policy. Please do not hesitate to contact us for any reason as stated in our fair trading standards. Please do not leave a negative feedback or an open dispute/case. Please give us the opportunity to resolve any your issues that may occur during or after transaction. Please allow us 24 hours to receive a response to query.